Business continuity strategy means having a resilient, redundant remote working environment accessible in the cloud that encompasses all necessary business systems. This would include communications like voice and contact center, CRMs, data center infrastructure, backup strategy and disaster recovery.
Security shortfalls have been front and center, exposed by the new work from home environment as opportunistic hackers create a massive increase in threats and security incidents. Many businesses need help to assess their current security measures and know what actions need to take place in order to keep employees and their business safe.
The FBI reports a 300-400% increase in cybersecurity incidents since the pandemic began and Google reveals 18 million COVID-related phishing emails are now being blocked, daily. Risks and threats have rapidly multiplied as hackers prey on disenfranchised organizations and unplanned remote work. As a business in today's climate, you most likely have security baked into your IT plans, but those plans need to be re-evaluated and assessed on an ongoing basis. You need to stay vigilant. But what if you're experiencing constrained IT resources and strict budgets? Here are 7 actions to help your organization's security
As many people practice social distancing and in some cases isolation, technology has proven our greatest ally, keeping us connected person to person and business to consumer. Before the pandemic, people were already engaging with companies across multiple channels, by voice, text, chat, video, and social media, growing accustomed to choosing how we want to engage and getting a quick response. Now, as people are dispersed and businesses shut down, albeit temporary, these multi-channel communications have become vital. Companies and organizations have been resourceful during these uncertain times, exploring new outlets, some even changing business models as they move quickly to communicate in real-time with customers, employees and associates.
Today’s consumers expect on demand responses and quick resolutions, making effective real-time communications now part of the customer journey for most businesses. Communications Platform as a Service (CPaaS) delivers multiple communication services through a single API, allowing for a business to make stronger connections to the customer and deliver a customized experience. Customers behavior, online purchase history and the way customers engage with the brand can be used for segmentation and marketing using various communications, supporting what many businesses are looking to achieve – high touchpoints through high tech.
Your customers are human. And should be treated as such. Bryan Reynolds, Director of Sales Operations at TBI, shares how to engage your customer by creating a lasting human experience (HX) resulting in a confident, connected, and satisfied consumer of your products and services.
The response and urgency with which we all had to react to COVID-19 came on quickly. Suddenly, we found ourselves having to ramp up an offsite workforce, testing company productivity, IT teams and infrastructure. While some had remote employees or work from home policies, a completely remote workforce and IT infrastructure operating out of office was not a fully baked plan for most.
With Infrastructure as a Service (IaaS) being the second largest market segment in cloud services (behind SaaS) and the market with the highest growth rate according to Gartner, it's clear companies are embracing the diversity of IaaS solutions, eliminating the need to physically manage and maintain infrastructure onsite or in a data center. With Gartner predicting the infrastructure as a service (IaaS) market to grow 25% year-over-year, it is apparent that businesses are benefiting through IaaS. Is this solution right for your organization? Whether you are considering colocation or you’re ready to move to the cloud, learn more about IaaS.
This blog was contributed by TBI Tech Guru, John Romeo. An accomplished Solution Architect and US Patent holder, John brings over 24 years of product management, technical sales and design experience, working with Fortune 100 companies to provide Unified Communications and Contact Center solutions for business continuity and improve business processes. You can reach John at email@example.com or connect on LinkedIn.
There is no doubt that the world has been literally turned upside down with the coronavirus crisis. All industries had to change due to social distancing requirements, even those traditionally requiring face-to-face contact, such as healthcare . Rather than seeing patients directly in person, many physicians and healthcare providers are now providing care via the phone or video conferencing. This has now catalyzed the growth of a developing area of healthcare - telehealth. It is estimated that this industry will be valued at $130 billion by 2025.