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Your Choices When Outsourcing Desktop Management

Considering outsourcing desktop management? You have choices.You could keep your hardware, but free up your IT resources with MSP assistance, virtualize your desktops on-premise, or put everything in the cloud. 

Desktop management falls under the category of systems management, which includes both network and database management. A company’s IT department manages all computers within the organization and oversees all devices, including desktop computers, by installing and maintaining hardware and software, spam filtering, administering user permissions, and handling security-related tasks like patch management, combating and preventing viruses and spyware, and controlling applications. 

There are options to alleviate the strain on IT staff while also improving employee collaboration and productivity by leveraging desktop management, VDI and DaaS. 

Desktop Management Services 

You can utilize third-party software and/or outsource to an MSP. An MSP that offers managed desktop services can handle a variety of needs, including the administration of desktops and applications, the optimization of IT system efficiency, and proposing new tools. Proactive management, administration, operation, and monitoring of a company’s information technology via both device and desktop assets are all part of Desktop Managed Services. 

Typically, an MSP will provide: 

  • 24/7 management and technical support 
  • Configuration and management of anti-virus solutions 
  • Monitoring of desktops (i.e. disk space utilization, software inventory, etc.) 
  • Providing status of anti-virus and pattern files 
  • User data management 
  • Asset management and support 
  • End -user support; issue resolution with remote control assistance 
  • Desktop operating system patching 
  • Software inventory and management 

Often, an MSP will bundle desktop management with server management and/or other additional benefits. They can help procure new hardware, dispose of provisional software, diagnose problems, and implement solutions. 

Virtual Desktop Infrastructure (VDI) 

VDI is the virtualization of a host desktop operating system onto a central server that then displays on remote devices. Users access full desktop capabilities on machines that don’t need to have the same robust processing, storage and computing requirements because majority of those tasks happen on the back-end. VDI is costly and requires IT professionals to develop and customize desktops as well as maintain deployment and manage updates and data traffic. 

Another thing to consider is the need for network connectivity.  Without a strong connection, VDI won’t perform well, but VDI does offer a company both security and control when implementation is done correctly. 

If you outsource VDI to an MSP, they handle: 

  • Securing access to apps and data from all devices 
  • Data storage requirements, maintenance and management 
  • Nightly and off-site backups 
  • 24×7 monitoring and management 
  • 24×7 phone, email and trouble ticket support 
  • Management and tracking of patches and upgrades for specific software
  • Anti-virus detection and protection 
  • Load balancing and redundancy 
  • Management of latency issues 
  • Monthly reporting on key metrics 

Depending the MSP, you could receive also receive ancillary benefits like the usage of MSP’s other core functionalities such as storage solutions, vendor management, cloud hosting services, and more.


Get to know more about Outsourced IT here.