Your customers are human. And should be treated as such. Bryan Reynolds, Director of Sales Operations at TBI, shares how to engage your customer by creating a lasting human experience (HX) resulting in a confident, connected, and satisfied consumer of your products and services.
The response and urgency with which we all had to react to COVID-19 came on quickly. Suddenly, we found ourselves having to ramp up an offsite workforce, testing company productivity, IT teams and infrastructure. While some had remote employees or work from home policies, a completely remote workforce and IT infrastructure operating out of office was not a fully baked plan for most.
With Infrastructure as a Service (IaaS) being the second largest market segment in cloud services (behind SaaS) and the market with the highest growth rate according to Gartner, it's clear companies are embracing the diversity of IaaS solutions, eliminating the need to physically manage and maintain infrastructure onsite or in a data center. With Gartner predicting the infrastructure as a service (IaaS) market to grow 25% year-over-year, it is apparent that businesses are benefiting through IaaS. Is this solution right for your organization? Whether you are considering colocation or you’re ready to move to the cloud, learn more about IaaS.
This blog was contributed by TBI Tech Guru, John Romeo. An accomplished Solution Architect and US Patent holder, John brings over 24 years of product management, technical sales and design experience, working with Fortune 100 companies to provide Unified Communications and Contact Center solutions for business continuity and improve business processes. You can reach John at jromeo@tbicom.com or connect on LinkedIn.
There is no doubt that the world has been literally turned upside down with the coronavirus crisis. All industries had to change due to social distancing requirements, even those traditionally requiring face-to-face contact, such as healthcare . Rather than seeing patients directly in person, many physicians and healthcare providers are now providing care via the phone or video conferencing. This has now catalyzed the growth of a developing area of healthcare - telehealth. It is estimated that this industry will be valued at $130 billion by 2025.
This blog was contributed by James Demetrius, Tech Guru at TBI. James is an accomplished Solution Architect with over 30 years of experience working with Fortune 100 companies on complex IT solutions, focusing on cloud, colocation, managed hosting and hybrid computing.
Like thousands of companies around the world, in response to COVID-19, TBI made the decision to put a mandatory work-from-home policy in place for the safety and health of their employees on March 16, 2020. Within 24 hours, the 200+ employees of the tech company were fully operational, up and running from their respective homes without difficulty or problems.
Even before the COVID-19 pandemic, working remotely was already more popular than ever before. One Gallup survey in 2019 found that more than 40% of Americans worked from home occasionally, and in recent years, the U.S. Bureau of Labor Statistics (BLS) noted that roughly 16% of Americans (nearly 30 million people) now work remotely on a regular basis.
We have seen an incredible change in how the country is reacting to the pandemic. Many organizations were originally attempting to create or solidify contingency plans “if” the need to transition to a remote workforce arose - that became a reality for a large majority of organizations across the globe. From finance and marketing to technology and education, working from home has suddenly become the “new normal” for the foreseeable future, and securing your remote workforce has become to a top concern.
All companies, including those not yet directly impacted by the COVID-19 outbreak, have a limited amount of time to make sure that they are prepared if/when the virus hits their area, maybe even directly in their organization. Right now, companies are advised to do a function-by-function audit as well as a holistic overview to identify areas needing immediate attention—such as addressing network security gaps, revisiting work from home policies, or tackling potential operational shortfalls, such as lack of cloud communication tools.
