Improving the WAN to support digital transformation is a conversation we should all be having. SD‐WAN uses software and cloud‐based technologies to simplify delivery of WAN services to remote locations. SD‐WAN enables IT and business managers to deploy Internet‐based connectivity (with its benefits of ubiquity, high bandwidth and low cost) easily, quickly and with quality, reliability and security.
TBI’s VP of Technology, Steve Roos, unboxes Cradlepoint's CBA850 and takes you through how to properly setup the device.
According to IDC, worldwide SD-WAN revenues will exceed $6 Billion in 202, with a CAGR of more than 90% over 2015-2020 forecast period.
W ANs enable companies to extend their computer networks over large distances to connect remote offices to data centers and each other, and for the delivery of applications and services required to perform business functions.
Survey says 95% of IT leaders see a direct connection between communications technology and business profitability.
Although unified communications (UC) systems and contact center solutions have previously been thought of as separate entities, cloud technology has increasingly facilitated collaboration between the two. Cloud has removed restrictions of on-prem hardware which enables the contact center solution's remarkable versatility and fluidity - both crucial strengths required to provide the increasingly personalized and convenient services demanded by customers in the digital age.
Consumers expect a lot. How a service representative or technical support specialist interacts, how quick they are to interact and how a problem or question is resolved can make or break sales. In this day in age, the customer experience is paramount to any company’s business.
Contact Center as a Service has transitioned from data integration to intelligence. We’ve come to expect CCaaS solutions to include social integration, machine learning, chat bots, and powerful analytics native within the platform or as robust add-ons. What was considered avant garde, is now expected of contact centers – they have been transformed into holistic customer intelligence hubs.