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Ahuge cybersecurity problem facing many businesses, even large corporations, is the lack of a strong cybersecurity workforce. A report shared by Security Magazine found that 76% of cybersecurity leaders believe their company is lacking cybersecurity skills, and there are over 314,000 unfilled cybersecurity jobs in the US according to Cyber Seek. In an alarming prediction from Cybersecurity Ventures, unfilled cybersecurity jobs around the world are only expected to increase, reaching 3.5 million by 2021, up from 1.5 million in 2015.

While your healthcare organization is focused on providing critical care, improving the patient experience and exploring groundbreaking treatments and technologies, cyber criminals and threat actors are aggressively seeking out your vulnerabilities and looking for ways to attack. Dealing with highly sensitive data and private personal information, the healthcare industry is one of the most targeted, making up 15% of attacks, and leading cybersecurity  and HIPAA compliance to be an ongoing concern. Here are some alarming stats:

The retail  industry consumes a large quantity of valuable, private consumer data, making businesses within this sector a prime target for cyberattacks. No matter the size, brick and mortar or an online retailer, businesses are easily susceptible to hacks and data breaches from cyber criminals looking to steal precious consumer information. Here are some stats to consider –

As a financial institution, you are entrusted to properly manage and protect clients’ assets and remain in compliance with strict regulations and requirements. When extremely sensitive and valuable data is involved, including personally identifiable information (PII), banking and checking, credit card information and financial records, a loss or breach can jeopardize your reputation, customer loyalty and could result in hefty fines and legal repercussions. There are some alarming stats that articulate cybersecurity  risks in finance and banking to be aware of:

Business continuity strategy means having a resilient, redundant remote working environment accessible in the cloud that encompasses all necessary business systems. This would include communications like voice and contact center, CRMs, data center infrastructure, backup strategy and disaster recovery.

Security shortfalls have been front and center, exposed by the new work from home environment as opportunistic hackers create a massive increase in threats and security incidents. Many businesses need help to assess their current security measures and know what actions need to take place in order to keep employees and their business safe. 

The FBI reports a 300-400% increase in cybersecurity incidents since the pandemic began and Google reveals 18 million COVID-related phishing emails are now being blocked, daily. Risks and threats have rapidly multiplied as hackers prey on disenfranchised organizations and unplanned remote work. As a business in today's climate, you most likely have security baked into your IT plans, but those plans need to be re-evaluated and assessed on an ongoing basis. You need to stay vigilant. But what if you're experiencing constrained IT resources and strict budgets? Here are 7 actions to help your organization's security

As many people practice social distancing and in some cases isolation, technology has proven our greatest ally, keeping us connected person to person and business to consumer. Before the pandemic, people were already engaging with companies across multiple channels, by voice, text, chat, video, and social media, growing accustomed to choosing how we want to engage and getting a quick response. Now, as people are dispersed and businesses shut down, albeit temporary, these multi-channel communications have become vital. Companies and organizations have been resourceful during these uncertain times, exploring new outlets, some even changing business models as they move quickly to communicate in real-time with customers, employees and associates.

Today’s consumers expect on demand responses and quick resolutions, making effective real-time communications now part of the customer journey for most businesses. Communications Platform as a Service (CPaaS) delivers multiple communication services through a single API, allowing for a business to make stronger connections to the customer and deliver a customized experience. Customers behavior, online purchase history and the way customers engage with the brand can be used for segmentation and marketing using various communications, supporting what many businesses are looking to achieve – high touchpoints through high tech.

The response and urgency with which we all had to react to COVID-19 came on quickly. Suddenly, we found ourselves having to ramp up an offsite workforce, testing company productivity, IT teams and infrastructure. While some had remote employees or work from home policies, a completely remote workforce and IT infrastructure operating out of office was not a fully baked plan for most.