Given the increasing mobility of the current workforce, the need for on-demand technology and services will only keep growing at a rapid rate. One area that will be a huge catalyst for this is unified communications. Today, remote workers and field sales positions want devices and apps to quickly reach their counterparts.
An unbiased look at how to choose the right voice path for your business
According to Gartner, by 2017, approximately 48% of IT planners expect the cloud to be their primary deployment model for Unified Communications (UCaaS) functionality.
Enterprise IT decision-makers have ranked and placed various technology as instrumental to business growth. When it comes to migrating and innovating departments with cloud, executives look for:
Here are some questions to consider when determining if your organization can benefit from a UCaaS solution.
Unified Communication as a service —UCaaS—is the delivery of communications and collaboration applications and services through a third-party provider over an IP network, usually the public Internet. In the beginning, UCaaS was synonymous with voice services and seen almost exclusively as a replacement for traditional phone services.
However, UCaaS has since become an umbrella term for a suite of business communication solutions: phone, email, voicemail and messaging. UCaaS has developed from solely a communications solution into a broader collaboration and productivity tool in a relatively short time, adding significant value for customers of all sizes.
Unified communications as a Service (UCaaS) delivers a wealth of advantages in productivity and collaboration by integrating voice, chat, video/audio conferencing, faxing, and email. These benefits, though, come with several security challenges and often include mandatory industry standards that must be adhered to.
