UCaaS Buying Guide


According to Gartner, by 2017, approximately 48% of IT planners expect the cloud to be their primary deployment model for Unified Communications (UCaaS) functionality. 

 
Why do you need it? 
Unified Communications offers organizations a cohesive system of communication. It enables employees to better connect with one another, remote offices, and customers, while giving management a better understanding of communication expenditures. Unified communications as a hosted, managed or usage-based solution delivers the added bonus of provider-supported maintenance, customer care, and technical support. 

 What are the benefits? 

  • Secure and streamlined communication   
  • Flexibility and scalability
  • Enhanced responsiveness 
  • Improved workflow and project management 
  • Effortless reporting
  • Reduced upfront capital expenditure (CAPEX) on equipment and software 
  • Managed updates and security patches 
  • Built-in support 
2019-08-21_Tech-Guidance_Blog_UCaaS-Buying-Guide

Services That Make up UCaaS 

  • Email
  • Shared calendars
  • Business applications portal/intranet integration
  • Presence
  • Find me, follow me 
  • Instant messaging/chat clients
  • P2P file sharing
  • Desktop telephony
  • Web and video conferencing
  • Mobile IP 
  • Web RTC (Real Time Communication) 

Potential Challenges and Considerations
Some companies are hesitant to move to the cloud and prefer to keep solutions on-prem for several reasons, including security, data and disaster recovery, and business continuity. 

With Unified Communications as a Service, as with all cloud-based solutions, the provider takes on the task of updating software. With UCaaS, your internal IT team doesn’t have to manage time-consuming updates or security patches. As in-house systems reach end of life, cloud-based solutions adapt with better and more enforced security and privacy policies. In the event of a disaster, UCaaS allows employees to stay in touch with whatever devices are available. Disaster Recovery is often one of the biggest reasons to look at a cloud UC solution. 

The Bottom Line 
There is no denying the importance of communication convergence. Many businesses are transitioning to cost efficient, end-to-end, single provider solutions, which ultimately means fewer vendors to manage.  

Download our UCaaS eBook here.