Types of Information Collected We retain two types of information: “COMPANY AND PERSONAL DATA” This is data that identifies you or can be used to identify or contact you and may include your name, company, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymized, telephone number, and other relevant company and personal information. Such information is only collected from you if you voluntarily submit it to us. “NON-PERSONAL DATA” Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymized, browser types and other anonymous statistical data involving the use of our website.
Purposes for which we hold your Information
COMPANY AND PERSONAL DATA We will process any Company and Personal Data you provide to us for the following purposes: (a) to provide you with information you have requested or the goods or services you have ordered; (b) to contact you if required in connection with your request to order or to respond to any communications you might send to us; (c) to gain permission to forward your information to a TECH GUIDANCE representative, channel partner or sales agent.
NON-PERSONAL DATA We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organize our website.
SOCIAL MEDIA When you interact with us on social media platforms such as LinkedIn, Facebook, Twitter or YouTube we may obtain information about you. The information we receive will depend on the privacy preferences you have set on those platforms.
Disclosure of Information to Third Parties We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include channel partners, vendors and other commercial partners, licensees, researchers and other similar parties. We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
Lawful Processing and Your Rights If you are a person or other legal entity that may be within the scope and derive the benefits of the EU General Data Protection Regulation (the “GDPR”), we rely on one or more lawful grounds to process your Personal Data. The following grounds are relevant:
SPECIFIC CONSENT Where you have provided specific consent to us using your Personal Data in a certain way, such as to communicate with you.
LEGITIMATE INTERESTS Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights). For example, to: send communications which we think will be of interest to you; conduct research to better understand and improve the relevance of our products and services; understand how people choose or use our products and services; determine the effectiveness of our services, promotional campaigns and advertising; enhance, modify, personalize or otherwise improve our products and services and/or our communications for the benefit of our customers; and better understand how people interact with our website. Under the GDPR, you have certain rights over the Personal Data that we hold about you. Below is a list of the rights that apply:
RIGHT TO ACCESS You have a right to request access to and request a copy of the Personal Data that we hold about you. We will provide you with a copy unless legal exceptions apply. If you want to access your information, please send a description of the information you would like to see and proof of your identity by email to the address provided below.
RIGHT TO HAVE INACCURATE PERSONAL INFORMATION CORRECTED You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us. If you believe any information we hold is inaccurate or out of date, please contact us via email (see below).
RIGHT TO RESTRICT USE You have a right to ask us to restrict the processing of some or all of your Personal Data if there is a disagreement about its accuracy, or we’re not lawfully allowed to use it.
RIGHT TO ERASURE You may ask us to delete some or all of your Personal Data and in certain cases, and subject to certain exceptions, we will do so as far as we are required to. In many cases, we will anonymize that information, rather than delete it.
RIGHT FOR YOUR PERSONAL INFORMATION TO BE PORTABLE If we are processing your Personal Data (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.
RIGHT TO OBJECT You have the right to object to processing where we are using your Personal Data (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes. If you want to exercise any of the above rights, please email us at info@Tech Guidance.com. We may be required to ask for further information and/or evidence of identity. Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.
Security We take precautions to protect your information according to industry best practices. Your Personal Data is held on secure servers hosted by a Hosting Service Provider. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet . No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organizational measures) to protect your Personal Data.
Updating, Verifying and Deleting Personal Data and Unsubscribing You may inform us of any changes in your Personal Data, and in accordance with our obligations under the GDPR, if applicable, we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, or to unsubscribe from our mailing list, please email us your request at info@Tech Guidance.com.
How to Contact Us Should you have other questions or concerns about these privacy policies, please call us at 847.465.4500 or send us an email at info@techguidance.