It’s important to understand implications, implementation process, deployment and support baked into every technology purchase. Even the smallest of purchases can affect how existing systems function, talk to one another and how individual business units run. When considering network, connectivity and infrastructure technology, it’s important for the entire leadership team to be on board with business goals and how new technology fits within their environments to drive business forward and align with strategy.
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Prioritizing Technology Investments
Business unit leaders tend to invest first where the most pain comes from. Prioritizing by alleviating pain could mean investing in technology you never had before, or upgrading legacy that is inefficient, or produced a negative customer experience. Executives look holistically at the business, improving on processes and operational profitability calculating EBITDA and make changes that coincide with market position. It’s important to make decisions that sync both individual and company goals.
Considerations for Technology Investments
Careful consideration should go into each investment so as to not disrupt current business operations and jeopardize the customer experience. Work with consultants and vendors for proofs of concept, references/case studies and identify contracts with support and technical expertise available when you need it. Choosing the right solutions and/or vendors to aid in digital transformation is no small task, but with the right guidance, moving forward with a referral from Tech Guidance mitigates risk.
